Support (for Admins)
Documentation for Support
Categories
Popular Articles
- Admin – Support Teams0 views
- Admin – Managing Support Categories0 views
- Admin – Support Overview0 views
Articles
Admin – Support Teams
Support Teams in Core control who handles tickets for each category. Create a team, assign the category it owns, and keep it active to reduce unassigned requests.
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Admin – Managing Support Categories
Create and manage support categories in Core to control what employees see when submitting a ticket. Categories help route requests to the right team and keep reporting organized.
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Admin – Support Overview
Admins can manage ticket routing in Core by creating support categories and assigning teams to handle each category. Use Support Administration to reduce unassigned tickets and keep requests organized.
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