Support (for Admins)
Documentation for Support
Categories
Popular Articles
- Admin – Support Teams8 views
- Admin – Support Overview8 views
- Admin – Managing Support Categories3 views
Articles
Admin – Support Teams
Support Teams in Core control who handles tickets for each category. Create a team, assign the category it owns, and keep it active to reduce unassigned requests.
8 views
Admin – Managing Support Categories
Create and manage support categories in Core to control what employees see when submitting a ticket. Categories help route requests to the right team and keep reporting organized.
3 views
Admin – Support Overview
Admins can manage ticket routing in Core by creating support categories and assigning teams to handle each category. Use Support Administration to reduce unassigned tickets and keep requests organized.
8 views