This Privacy Policy describes how Onsharp, Inc. ("Onsharp," "we," "us," or "our") collects, uses, and shares personal information in connection with:
- our websites (including www.onsharp.com),
- our hosted software platforms and services, including Onsharp Core and Onsharp Connect (collectively, the "Services"), and
- our sales, marketing, and customer support activities.
This Privacy Policy will notify you of the following:
- The personally identifiable information collected from you, how it is used, and with whom it may be shared.
- The choices available to you regarding the use of your information.
- The security procedures in place to protect the misuse of your information.
- The process to correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected by Onsharp through our websites and Services. We only have access to collect information that you voluntarily provide to us via email, web forms, product interfaces, support channels, or other direct contact from you.
We will not sell your personal information. We will use your information to respond to you, regarding the reason you contacted us, and to provide and support the Services.
We will not share your personal information with any third party outside of our organization, other than as necessary to fulfill your request, provide the Services, comply with law, or as described in this Privacy Policy.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
Information We Collect Through Our Services (Core + Connect)
When you use our Services (including Core and Connect), we may collect and process personal information such as:
- Account information, such as name, email address, phone number, company name, and billing contact details
- Authentication and access information, such as usernames, password-protected credentials, and login events
- Service usage information, such as feature usage, pages/screens viewed, actions taken within the Services, and related device or browser information
- Support and communications, such as support tickets, chat messages, emails, and related metadata
- Integrations, such as information exchanged with third-party services you connect to the Services (for example, HubSpot), based on your configuration and permissions
- Customer content and files submitted to the Services may contain personal information depending on what Customer uploads or enters into the Services.
How We Use Information
We use personal information to:
- provide, operate, maintain, and support our websites and Services
- respond to inquiries and provide customer support
- process transactions and send administrative communications
- improve our Services and user experience
- protect the security and integrity of our systems, prevent fraud, and enforce our terms and policies
- comply with legal obligations
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via our websites or Services, your information is protected both online and offline.
Where we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.