Custom Software Case Study
TMI Systems
TMI Systems is a 100% employee-owned manufacturer of casework, architectural woodwork, and countertops, serving large-scale construction projects across the Midwest and beyond for more than 50 years. As their dealer network expanded, their outdated portal began creating inefficiencies that slowed service and limited self-sufficiency in the field.
Watch the Video
Watch as Stephanie Badger, Marketing Specialist for TMI Systems, talks about her experience with custom portals from Onsharp.
The Challenge
TMI's dealer network had outgrown their legacy portal. The old system created bottlenecks, made it difficult for dealers to access up-to-date product and training resources, and didn't support the mobile-first, self-service experience that dealers and TMI's internal teams needed.
TMI needed a partner who could rebuild their dealer portal with a focus on usability, security, and scalability—without disrupting their reputation for exceptional service.
What TMI Needed in a Partner
TMI was looking for a development partner that could deliver a modern, mobile-friendly platform with role-based access and streamlined administration—so dealers could get what they needed quickly and TMI could reduce internal bottlenecks.
They also needed a team that would collaborate closely with their internal experts to preserve their industry knowledge while bringing strong technical execution and a clear path to scale.
Key Features
Mobile-Friendly & Self-Service
Dealers can access the portal from any device and manage their needs without waiting on internal support.
Role-Based Access & Security
Streamlined administration and secure access so the right people see the right resources.
Product & Training Resources
Easy access to up-to-date product information and training so dealers stay informed and self-sufficient.
How Onsharp Made a Difference
Onsharp partnered with TMI to rebuild their dealer portal from the ground up. The new solution delivers a single, secure platform that empowers dealers, reduces internal bottlenecks, and strengthens TMI's reputation for exceptional service.
By combining TMI's deep industry expertise with Onsharp's development and design capabilities, the project stayed on track and delivered a platform that dealers and internal teams rely on every day.
“The portal has been a valuable asset to our organization. It has truly set us apart from our competitors. We've heard time and again that our support is unmatched, giving us a real competitive edge.”
Stephanie Badger, Marketing Specialist, TMI Systems