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Client Portals

Customers with access to self-service portals report a 50% increase in satisfaction and faster problem resolution.

Dealer Portals

Businesses using dealer portals experience a 40% increase in both partner engagement and overall sales efficiency.

Employee Portals

Companies using employee portals see a 30% boost in productivity by streamlining access to critical information.

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CUSTOM PORTAL Case Study

TMI Systems

With over 170,000 square feet of manufacturing space, advanced equipment, and a dealer network spanning more than 10 states, TMI Systems is a leading manufacturer of casework, architectural woodwork, and countertops. 100% employee-owned and Midwest-based, they’ve built a reputation for reliability, quality, and legendary customer service on large-scale construction projects for more than five decades.

Watch the Video

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Who is TMI

TMI Systems is a 100% employee-owned company headquartered in Dickinson, North Dakota, with a mission statement summed up in two words: “TMI Cares.” For more than 50 years, they’ve built a reputation across the Midwest and beyond for caring deeply about their customers, employees, and communities.

With over 170,000 square feet of modern manufacturing space, state-of-the-art equipment, and their own transport division, TMI delivers casework, architectural woodwork, and countertops at a scale few competitors can match. Their dealer and specialty contracting network stretches across more than 10 states, serving industries such as healthcare, education, and commercial construction.

Their Midwest roots and employee-owned model fuel a culture of reliability, integrity, and long-term thinking. By investing early in technology and prioritizing strong customer relationships, TMI has become a trusted partner for architects, contractors, and owners on complex projects across the region.

But growth comes with new challenges. TMI needed to upgrade its digital infrastructure to continue supporting its expanding dealer network and deliver on its mission of legendary service.

The Challenge:

An Outdated Dealer Portal Holding Back Growth

As TMI’s dealer network expanded, their old portal became a liability rather than an asset:

Hard to use – Dealers struggled to find critical documents and training resources.
Limited self-service – Even simple tasks like password resets required admin intervention.
Administrative bottlenecks – Updating product information or training manuals was time-consuming.
Not mobile-friendly – Dealers working on job sites couldn’t easily access specs or instructions in the field.

The result? Frustrated dealers, slower response times, and inefficiencies that pulled TMI staff away from higher-value work.

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Watch as Stephanie Badger, Marketing Specialist for TMI Systems, talks about
her experience with custom portals from Onsharp.

The Solution:

A Secure, Streamlined Portal Built for the Field

TMI partnered with Onsharp to rebuild their dealer portal from the ground up with usability, flexibility, and scalability in mind.

Key features of the new portal include:

Self-Service Tools – Dealers can reset passwords and manage access without admin support.
Mobile Responsiveness – A modern interface that works seamlessly on phones and tablets for field use.
Tiered Access – Role-based permissions ensure the right people see the right information.
Streamlined Administration – Easy content updates keep training materials and product docs current.
Security by Design – Built with a strong security foundation to protect sensitive dealer and project data.

Self-Service Tools

Dealers can reset passwords and manage access on their own. No admin support needed.

Mobile Responsiveness

Seamless access on phones and tablets for dealers working in the field.

Training Hub

Quick access to up-to-date product instructions and training documents.

Security By Design

Role-based permissions and strong security ensure the right people see the right information.

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The Result:

Empowering Dealers, Strengthening TMI’s Advantage

The new portal has quickly become an essential tool for TMI’s dealer network.

The dealer portal developed by Onsharp has transformed TMI Systems' daily operations, providing a centralized, up-to-date platform for dealers and customers on the go. With an intuitive, mobile-responsive interface, the portal now serves as both a resource and training tool for dealers working directly with contractors and construction managers in the field.

Opperational Efficiency

Less admin time spent on support tasks.

Improved Dealer Experience

Easy access to training and resources builds loyalty.

Competitive Edge

Dealers highlight TMI’s portal as a differentiator compared to competitors.

Support in the Field

Mobile access helps dealers and contractors solve problems on-site, keeping projects on schedule.

Looking Ahead

With a scalable, secure portal in place, TMI is positioned to continue growing its dealer network while maintaining a high level of service. The portal not only solves today’s challenges but lays the groundwork for future enhancements, from deeper system integrations (ERP/CRM) to AI-driven support tools.