When it comes to website navigation, little details make a huge impact on your traffic. For utility websites specifically, there’s a strong need for users to be able to find the information they’re looking for easily. Why? Because there’s often pressure or frustration associated with paying their utility bill or solving a problem they came to the website for. And if visitors go to your website only to find a lack of clarity or misleading links, they’ll immediately look elsewhere or call to complain.