Core Product Updates: 01/20/2026

January 19, 2026

New this week: a powerful Processes module for SOPs and playbooks, checklist assignment workflows, KnowBe4 integration, bulk user import via CSV, HubSpot tracking support, and key QuickBooks and chat fixes.

What’s New This Week

New Processes Module

Document, manage, and publish SOPs and playbooks to keep teams aligned and execution consistent.

Process Checklists & Assignments

Turn processes into action with step-by-step checklists, assignments, and completion tracking.

KnowBe4 Integration

Streamline security training with direct KnowBe4 configuration, testing, and sync management.

Bulk User Import (CSV)

Onboard large teams faster with CSV import, validation, and automatic department matching/creation.

New Processes Module (SOPs & Playbooks)

We’ve introduced a brand-new Processes module designed to help organizations document, manage, and publish internal workflows.

  • Create SOPs, playbooks, and repeatable operational processes

  • Keep teams aligned around consistent execution

  • Centralize process knowledge in one accessible place

Why it matters: Helps organizations scale operations without losing consistency or tribal knowledge.

Process Checklists & Assignments

Processes can now be paired with actionable checklists.

  • Build step-by-step process checklists

  • Assign checklists to team members

  • Track completion and accountability

Why it matters: Turns documentation into execution — ensuring processes are actually followed, not just stored.

KnowBe4 Integration

We’ve added integration support for KnowBe4 to streamline external security training management.

  • Connect and configure KnowBe4 directly in the platform

  • Test and enable/disable the integration

  • Manage training sync and enrollments more easily

Why it matters: Simplifies cybersecurity training administration and keeps employee training aligned across systems.

Bulk User Import (CSV Upload)

Onboarding large teams is now significantly faster.

  • Import users in bulk via CSV

  • Built-in validation before import

  • Automatic department matching and creation

Why it matters: Saves hours of manual setup when bringing new employees or departments into the platform.

HubSpot Tracking Support

We’ve added HubSpot tracking code support to improve visibility into portal engagement.

Why it matters: Helps organizations better understand adoption, usage patterns, and communication effectiveness.

Fixes & Improvements

  • QuickBooks batching and attachment reliability improvements
  • Resolved an issue with chat channel notification badges

Why it matters: These updates improve reliability and ensure a smoother day-to-day experience for teams using CORE.