Core Product Updates: 01/13/2026

January 13, 2026

New this week: a full support desk and ticketing module, integration categories, upgraded S3 file storage, SSO and benefits improvements, faster timesheets with copy-last-week, and key bug fixes.

Support Desk & Ticketing Module

We’ve launched a new Support/Help Desk experience inside the platform.

  • Submit and manage support requests in one centralized place

  • Track ticket status and communication more easily

  • Create a smoother support workflow for both employees and administrators

Why it matters: Keeps support conversations organized and ensures requests don’t fall through the cracks.

Integration Categories

Integrations are now easier to browse and manage with new category organization.

  • Group integrations by type and purpose

  • Faster discovery of connected tools across your organization

Why it matters: Helps teams quickly find and configure the integrations that matter most.

Improved File Storage with S3 Support

We’ve upgraded the platform’s file storage system to support Amazon S3.

  • More scalable and reliable storage for uploaded documents and assets

  • Improved performance and long-term flexibility

Why it matters: Ensures secure, enterprise-ready storage as your organization grows.

SSO Domain Improvements + Benefits UI Enhancements

We’ve made important improvements to authentication configuration and benefits usability.

  • Cleaner and more reliable SSO domain setup for organizations using Single Sign-On

  • Continued refinements to the Benefits experience and interface

Why it matters: Better login security and a smoother HR/admin workflow.

Timesheet Validation & Settings Updates

Timesheet tracking has received multiple enhancements this week.

  • Improved validation rules for cleaner submissions

  • New settings options for better control over time entry workflows

Why it matters: Helps teams reduce errors and maintain accurate reporting.

Copy Previous Week for Time Entries

Entering weekly time just got much faster.

  • Users can now copy entries from the previous week into the current week

  • Great for recurring schedules and consistent project work

Why it matters: Saves time and reduces repetitive entry for employees.

Fixes & Improvements

Alongside these new features, we shipped several important fixes:

  • Improved timesheet usability on mobile devices

  • Resolved an issue with PTO resets after the start of the year

  • Dark mode chat display fixes

  • Scrollbar and layout improvements across the portal

  • Removed manual user activation controls for improved security consistency