Thursday, February 25, 2010
So
you've got a Facebook fan page for your business. Now what?
Your Facebook page can send people to your website, help you
interact with your customers, and give you more front page rankings
at Google.
How can you get maximum effectiveness for that page?
- Get some good content there. Onsharp sends
blog posts to our Facebook page automatically. You can, too.
Depending where you house your blog, you might find it easier to do
this from your dashboard, or you might prefer to set it up at
Facebook. You can also automate the process by following the
step-by-step instructions at Twitterfeed. If we take care of your
website and your blog for you, just contact us if you need help.
You can also add content directly at Facebook. Uploading photos and
videos is easy at Twitter, and it lets you make a personal,
behind-the-scenes connection with your customers. You know how many
people tune in to watch someone working in a bakery, tattoo parlor,
or auto shop on TV -- they'd like to see what you do, too.
- Get some fans. Start by having all your staff
suggest the business page to all their Facebook friends. That's
just one post on your friend's walls, in amid the Farmville and
Mafia requests -- it's not too intrusive. Some will accept the
suggestion and become fans, and your interesting content will show
up on their walls. Things can just naturally grow from there.
- Post some ads. Facebook has an astonishing
reach -- hundreds of millions of users. If your product has broad
appeal, you can pick up quite a few fans -- and new customers -- by
diverting some of your advertising budget in that direction.
- Interact with your fans. Have some
conversations, visit your fans, send out some virtual
cheeseburgers. Even the most intense job has some downtime during
the day, or moments when people might need to take a break. Let
your staff know that you'll value their taking a couple of minutes
from time to time to represent the company. Many busineses worry
about timewasting and hesitate to make this suggestion, but we're
betting that some of your staff visit their Facebook pages on
coffee break anyway -- why not make that productive time for the
company by asking them to drop by your company page when they get
back to work?
- Keep track. Use Facebook Insight and your
analytics to see how much interest Facebook is creating in your
company and how much traffic Facebook is driving to your website.
If it's minimal, then you may want to maintain a minimal presence
at Facebook. If it's impressive, then you know you need to increase
your investment.